SHARON NICHOLS
Results-Driven Supervising Associate | Project & Operational Management Leader
9533 203rd st e, 98338, Graham, US.About
Highly accomplished Supervising Associate with over a decade of experience in library system management, specializing in team leadership, project coordination, and process improvement. Proven ability to enhance operational efficiency, ensure regulatory compliance, and drive superior service delivery through strategic planning and community engagement. Adept at leveraging technology and data analytics to optimize performance and foster collaborative, high-performing work environments.
Work
Tacoma, WA, US
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Summary
Supervising Associate at Pierce County Library System, leading diverse teams, managing complex operations, and enhancing service delivery through strategic project management and continuous process improvement.
Highlights
Directed and coached diverse teams, cultivating an inclusive, high-performing work environment that significantly strengthened productivity and fostered service excellence.
Cultivated staff development through structured coaching and performance evaluations, ensuring continuous professional growth and enhanced team capabilities.
Optimized daily library operations, including meticulous management of work schedules and staffing levels, ensuring consistent and smooth service delivery.
Led and executed multiple projects, including system software upgrades and workflow optimizations, significantly enhancing operational accuracy and effectiveness.
Developed and implemented procedural enhancements that boosted productivity and service effectiveness while ensuring full regulatory compliance.
Oversaw comprehensive budget development and expenditure tracking, identifying and implementing cost-saving measures that optimized financial management without compromising service quality.
Tacoma, WA, US
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Summary
Senior Branch Assistant at Pierce County Library System, providing essential voter assistance, leading technology adoption, and ensuring robust compliance across branch operations.
Highlights
Provided critical voter registration support, ballot replacements, and procedural guidance to a broad range of individuals at designated Voter Points of Assistance, facilitating access to democratic processes.
Collaborated effectively with library staff and election officials to coordinate efficient and accessible voter services, ensuring organized election experiences for the community.
Resolved complex voter issues on-site under time-sensitive conditions, demonstrating strong analytical and organizational skills to manage multiple priorities effectively.
Trained staff on adopting and utilizing new technology and systems, significantly enhancing their proficiency in assisting customers and improving service delivery.
Ensured strict adherence to all policies, procedures, and regulatory requirements, successfully minimizing risks and upholding service integrity across all operations.
Monitored and analyzed key performance indicators, generating data-driven reports using Microsoft Office 365 tools (Word, Excel, OneNote) to inform strategic decision-making and operational improvements.
Tacoma, WA, US
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Summary
Page at Pierce County Library System, supporting core library operations and ensuring efficient resource accessibility for patrons through meticulous organization and assistance.
Highlights
Managed the systematic organization and shelving of library materials, ensuring accurate placement and timely access for patrons.
Assisted patrons with locating books and resources, contributing to a positive and efficient library experience.
Processed incoming and outgoing library materials, maintaining inventory accuracy and supporting circulation workflows.
Maintained cleanliness and orderliness of library shelves and public areas, enhancing the overall patron environment.
Awards
City and Guilds of London Institute Communications Award
Awarded By
City and Guilds of London Institute
Recognized for excellence in communication skills, demonstrating high proficiency in professional communication.
English Speaking Board Oral Communications Award
Awarded By
English Speaking Board
Awarded for exceptional oral communication abilities, highlighting strong public speaking and interpersonal skills.
Typewriting Skills Awards
Awarded By
Pitman and Royal Society of Arts Examination Institutes
Acknowledged for superior typewriting proficiency, demonstrating high accuracy and speed in administrative tasks.
Skills
Operational Leadership
Team Leadership, Performance Management, Strategic Planning, Daily Operations Oversight, Resource Allocation.
Project Management
Project Coordination, Workflow Optimization, System Upgrades, Roadblock Resolution, Implementation Management.
Regulatory Compliance & Risk Mitigation
Policy Adherence, Procedural Enhancement, Risk Assessment, Service Integrity, Compliance Audits.
Process Improvement
Efficiency Enhancement, Productivity Boost, Operational Refinement, Quality Assurance, Continuous Improvement.
Team Leadership & Development
Coaching & Mentoring, Performance Evaluation, Staff Development, Team Building, Conflict Resolution.
Budget Management
Budget Development, Expenditure Tracking, Cost-Saving Measures, Financial Oversight, Resource Optimization.
Customer Service & Public Engagement
Client Relations, Technical Assistance, Community Outreach, Stakeholder Engagement, Training Program Design.
Technology Implementation
System Adoption, Staff Training, Software Upgrades, Data-Driven Decision Making, Microsoft Office 365 (Word, Excel, OneNote).
Data Analysis & Reporting
KPI Monitoring, Performance Indicators, Detailed Reporting, Data Interpretation, Strategic Insights.
Voter Assistance Programs
Voter Registration, Ballot Support, Election Coordination, Procedural Guidance, Issue Resolution.